Extreme Programming - Wikipractice: "Listening
Programmers do not necessarily know anything about the business side of the system under development. The function of the system is determined by the business side. For the programmers to find what the functionality of the system should be, they have to listen to business.
Programmers have to listen 'in the large': they have to listen to what the customer needs. Also, they have to try to understand the business problem, and to give the customer feedback about his or her problem, to improve the customer's own understanding of his or her problem.
Communication between the customer and programmer is further addressed in The Planning Game (see rest)."
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